Dew North FAQs

Dew North Skincare FAQs


Is shipping free on all the items?

YES. For a limited time, we ship all the items free in the entire Greater Toronto Area (GTA).

What is Dew North’s delivery service area?

We currently deliver our orders in the GTA area only. We are working to cover more areas and we appreciate your patience!

If you live in the yellow area, you might see our friendly bike courier delivering your products. Please wave and smile. They will appreciate your gesture.

Dew North GTA service area 

How long will my delivery take?

We prepare and ship all orders on Wednesdays for two-day delivery. So by placing your order before Wednesday, you will ensure the delivery by the end of the week.

How do I track my package?

Your will get an email from the delivery company when: 

1. Your order has been picked up by the driver, giving you a 3-hour window of delivery

2. When you are up next on the driver’s route, giving you a down-to-the-minute ETA

3. When the delivery has been attempted • I f the delivery was successful, you will receive a timestamped photo of the package attached to the email, letting you know where it was left at your address • I f the delivery was unsuccessful, you will be told why in the email, and be given a link to update their information if needed, to ensure a successful reattempt within 48 hours.

Where are your products manufactured?

All our products are made in Toronto, Ontario, Canada.

Why do your sanitizers contain 70% alcohol?

Properly cleaning your hands with an alcohol-based hand sanitizer with more than 60% alcohol content effectively kills viruses that may be on your hands and minimizes your risk of infection. That’s why our sanitizers contain 70% alcohol.

How can I ensure my hands are properly sanitized when using hand sanitizer?

Follow the 30-30 rule! Apply enough hand sanitizer (about 30 ml) onto your hands and rub your hands together for 30 second. Be sure to thoroughly cover all areas of your hands, including between your fingers, fingertips, under nails, back of hands and base of thumbs.

How can a hand lotion be antibacterial?

Dew North’s Antibacterial Moisturizing Hand Lotion contains 0.10% Benzalkonium Chloride, a wide-spectrum antibacterial compound that effectively kills microorganisms and inhibits their future growth. It is the main active ingredient in the most effective alcohol-free hand sanitizers. It’s an added boost of protection in our hydrating lotion that brings instant relief to dry and cracked hands.

Do you charge sales tax?

Yes. We charge all applicable taxes mandated by the federal and provincial governments in Canada.

What are my payment options?

Dew North accepts Visa, Mastercard and American Express debit and credit cards.

What is your return policy?

Usually we will accept returns on unopened products, however there have been changes to our Return Policy as a result of COVID-19. As the COVID-19 situation continues to evolve, we’re taking action to better serve you and our associates. Due to the personal-use nature of our products, we’ve temporarily updated our Return Policy, effective immediately: ALL ITEMS WILL NOW BE CONSIDERED FINAL SALE. We apologize for any inconvenience this may cause. Thank you for your understanding during this time!

What if my products arrive damaged or is defective?

If your products arrive damaged or we have inadvertently sent you a defectively-packaged product, please contact us at hello@dewnorthskincare.com. We will work with you to resolve the issue.

How do I cancel my order?

You are able to cancel your order at any time unless it has already been shipped. Simply log into your Dew North account, go to your order’s status and cancel.

Do you ship outside of Canada?

We currently do not ship outside of Canada or the GTA. But we are working on it!
Please follow us on Instagram, Facebook and Twitter for further announcements.

What is the life span of your products?

The shelf life of the Dew North hand sanitizers and antibacterial hand lotion is 24 months.

Why do the colours look different on my computer?

While Dew North has tried to accurately display the colours of products on the Site, the actual colours you see will depend on your monitor and may not be accurate.